How Can We Help?
Find answers to common questions or contact our support team
Common Questions
Browse answers to the questions parents ask most
Jump to FAQEmail Support
Get help via email — we reply within one business day
Send EmailContact Us
Send our team a detailed message about your account or setup
Open Contact FormFrequently Asked Questions
How do I set up SmartProtect on my child's device?
After signing up, add a child in your dashboard and you'll get a one-time pairing code. Install the SmartProtect app on their device, enter the code, and you're connected. The whole process takes under 5 minutes — and we recommend doing it together with your child, so they understand what it does from day one.
Does my child know SmartProtect is installed?
Yes — and that's by design. SmartProtect is transparent, not hidden. The app is visible on their device and shows them their agreed limits, what's restricted, and how much time is left. We don't build stealth or spyware features. Research is clear that visible, agreed limits build real self-control, while covert monitoring breaks trust the moment it's discovered.
What if my child removes the app?
You'll be notified if a paired device goes offline or the app is removed, so it never happens silently. But we treat that as a conversation, not a cat-and-mouse game. Because the limits are agreed and visible, most families never reach this point — and an open chat about why a limit exists works far better than lockdown.
Can SmartProtect see my child's messages or calls?
No. SmartProtect does not read messages, log keystrokes, record calls, or capture the screen. It focuses on healthy, visible boundaries — screen-time limits, schedules, content filtering, and age-appropriate app guidance — not surveillance of private conversations. Safety comes from trust and open dialogue, and our tools are built to support that.
How does family location work?
Optional family location helps you coordinate pickups and know your child arrived safely — and your child can see it's on. It's shared with their knowledge, never as covert tracking. You can leave it off entirely; every other feature works without it.
Can I manage multiple children with one account?
Yes. Depending on your plan, you can manage anywhere from one child to your whole family. Each child gets their own age-appropriate limits and schedules, all from a single dashboard.
Is my family's data secure and private?
Absolutely. We use strong encryption for all data in transit and at rest, collect only what's needed to provide the service, and never sell your data to third parties. You can export or delete your family's data at any time from your account.
What if I need help getting set up?
Our support team is here to help by email at support@smartprotect.com, and the setup itself takes under five minutes. Premium plans include priority support with faster response times.
Can I switch between plans?
Yes — you can upgrade or downgrade at any time. Changes take effect immediately and we prorate the difference. There are no penalties for changing plans.